Bestsellers | Important Shipping Information | Payment Options | Customer Feedback

Shipping Information

Q.
By when can I expect my order to be delivered, once the order has been placed on your site?
A.

Since most despatches are made from England (U.K.),parcels are subject to customs clearance in India, therefore we cannot guarantee on time arrival. All efforts are made for their on time arrival but deliveries can take up to 10 working days to reach their destination.

For orders despatched from India, our deliveries can take up to 4 working days.

Q.
What are your shipping rates?
A.

Our shipping rates are based on volumetric weight of your parcel. You will be able to view the shipping fee for your order just before placing your order.

Q.
What happens if my parcel is returned undelivered?
A.

We send parcels via reputed courier companies who maintain a very high level of visibility as the parcels move from our pick up point to your delivery address. If there are any exceptions, we or our courier company would alert you. You will also receive a tracking number from us and if you have access to Internet, it is very easy to track the progress of your parcel.

If there is a failed delivery attempt from the courier company, we will notify you via e-mail. However, if after these notifications, there has been no response from you, a parcel could be returned back to us as "undelivered". Normally, you could arrange a redelivery at a suitable date or you could collect the parcel from the local depot of the courier company.

Despite our best efforts if a parcel is returned to us as undelivered, courier companies charge a fee for returning parcels. Therefore, we have no choice but to deduct the return shipping fee from any refund due to you. Our fee for this is equal to the shipping paid by you + cost of return that we pay to the courier company.

Q.
What is the deduction for return of an undelivered parcel?
A.

Our fee for this is equal to the cost of return that we pay to the courier company. This cost of return would be charged based on shipping fee to our Indian office. This charge can vary but is normally less than the shipping fee paid by you as the parcels are returned to our India address.

Q.
Do you also deliver products on the weekends, i.e. on Sundays, or national /local holidays?
A.

No, at this time, we are unable to arrange deliveries for Sundays or national / local holidays.